Política de reembolso

Ecarioca Home Decor Studio – Return & Refund Policy

At Ecarioca Home Decor Studio, we are committed to ensuring your satisfaction with every purchase. Please review our return and refund policy below to understand the terms and conditions that apply.

Time Frame for Returns

We accept returns within 7 days of receiving your order. Unfortunately, if more than 7 days have passed since delivery, we cannot offer a refund or exchange.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The product must be unused and in the same condition as received.
  • Items must be returned in their original packaging, including all accessories, tags, and documentation.
  • Custom-made or on-demand products are non-refundable.

Initiating a Return

To request a return, please email our customer service team at ecarioca.store@gmail.com with the following details:

  • Your full name
  • Your order number
  • The reason for the return or refund request
  • Photos of the product’s condition

Return Process

Once we receive your request, our team will provide the return address and instructions. Please note:

  • Customers are responsible for all return shipping costs.
  • We do not offer free returns or reimburse shipping fees.

Returns Due to Sizing Issues

If the return is due to a sizing issue, the customer is fully responsible for the return shipping costs. We provide detailed size guides to help you choose the right product before purchasing.

Refund Approval

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. The inspection process may take a few days to ensure the product meets our return policy criteria.

Refund Processing

If your refund is approved, we will process it via your original payment method. Please note that bank processing times may vary, and it may take several days for the refund to appear on your statement.

Customer Support

For any questions or concerns, please contact us at ecarioca.store@gmail.com. Our team is here to assist you and provide a seamless shopping experience.

By making a purchase with Ecarioca Home Decor Studio, you acknowledge and agree to our return and refund policy. Please review the terms before completing your order.

Thank you for shopping with us!